Refund & Returns Policy

At Cuvami, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.

Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in resellable condition.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Used, damaged, or altered products
• Custom or personalized items
• Clearance or final sale items

Return Process

1. Contact Us – Email our customer support at jessionka@outlook.com with your order number and reason for return.
2. Receive Instructions – Our team will provide return shipping instructions.
3. Ship the Item – You are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Refund – Once we receive the item and inspect it, we will process your refund within 5-7 business days to your original payment method.

Refunds

• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, unless the return is due to a product defect or our error.
• If your refund is delayed, please check with your bank or PayPal before contacting us.

Exchanges

If you receive a damaged or defective item, please contact us within 7 days of delivery for a replacement.

Contact Us

For any questions regarding returns or refunds, please contact our customer support at jessionka@outlook.com.